Customer Testimonials

Google Logo Google – Apr 11, 2019 ★★★★★


After visiting McKinney, Metro, and Clay Cooley, Hendrick in Frisco is THE ONLY dealership you should go to for your VW. Don’t waste your time with the other dealers in the metroplex. Hendrick doesn’t waste your time and are upfront with their pricing. No “dealer add-ons” bs, what you see is what you get. Even though you aren’t being charged for dealer accessories, Hendrick GENEROUSLY outfitted my car with tint, edge guards, and nitrogen-filled tires. These services at any other dealership would run upwards of $800. You seriously save some money by taking your business to Hendrick. Ademir and his financial man Mo took great care of me. They deserve recognition for their excellent service and attitudes. Even though I went in at closing time they still treated me as if I was any other priority customer. We ended up staying an hour past closing but I was still treated incredibly well. This is a dealer I wouldn’t hesitate to buy a car from again. I’m sure you won’t regret giving Hendrick VW a shot, because after lots of shopping around I truly believe they are the best VW in the metroplex. My only regret is that I should have came here first and not have wasted my time with the other dealers!

 

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DealerRater Jul 7, 2022

Fernando was super friendly and helpful! He got my car right in and applied the online coupon!

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DealerRater Jul 6, 2022

We are a family of Hendrick cars! Just bought our 5th car with Robert Fabian. Once again, he helped us get into the right car for our needs and budget. Everyone at Hendrick, sales, service, finance, or otherwise, are a pleasure. I always feel like a priority customer!

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DealerRater Jul 5, 2022

My family and I had a fantastic experience with Robert Fabian at Hendrick Volkswagen Frisco. The process of finding the right car took us several visits and Robert and team were very patient and helpful. We were able to find the perfect new family car and received a fair trade in and purchase price. Robert took the time to ensure we were comfortable and walked us through our new car features. He is a pleasure to work with and we would purchase here again!

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DealerRater Jul 3, 2022

Shopping for my daughters first car is never fun with “sales people”. Well this was not the case. With the shortage of new vehicles in the market it can be very difficult to bargain with the dealerships. Let me be very clear -Hendrick Volkswagen Frisco was great and most of all Robert Fabian was not a regular sales person but was by far the “best” and main reason we purchased there. He was honest, upfront, gave facts only and was not trying to persuade you into anything. Not only did he find us a great car but this location did ...

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DealerRater Jul 2, 2022

Fantastic Title plagued, multiple penalties stated, on official Texas Title, Documents. Several title penalties occurred, as, noted, by the: Texas Department of Motor Vehicles. Dealer, went to multiple extremes, by failing to process, paperwork in a timely manner. Had previously owned, Chevrolet, Cadillac, Ford, Mazda & Volvo before stumbling onto , this Absolutely wonderful people. Titles processed, in another State. Spent hard earned money, faster than Lightning, and was treated like a flattened quarter dollar. Go north, and come to Frisco, and see the light of day. Even got a Friend too buy a car there. Hope that other people will ...

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DealerRater Jul 1, 2022

I had a great experience here buying my car thanks to Zhong Ren! He was awesome and helped me get the exact car I had been looking for. Despite the numerous headaches from other dealerships and car salesmen, Zhong was amazing from the start. He was super friendly and kept me in the loop with everything regarding the vehicle I was looking into. There was some minor damage on the used car I bought from the previous owner and he went above and beyond to get everything fixed and look like new. I highly recommend Zhong and the staff here!

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Cars Jul 1, 2022

I didn’t buy a car yet because of low inventory (which isn’t the dealership’s fault), but the employee that helped me was Ricardo and he made the whole experience memorable! I’ll be back once the car is back in stock!

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Cars Jul 1, 2022

I really appreciate the transparency and the willingness to explain all the details. Was lucky to find a new vehicle in stock. My salesman was Ricky and we enjoyed working with him.

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DealerRater Jul 1, 2022

Thanks to the Hendrick VW guys making the experience easy to work with. I hate the car buying process. Corey made it happen

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DealerRater Jul 1, 2022

Corey was very helpful with my car search. Couldn't ask for better. Friendly staff all around. Thanks guys

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DealerRater Jul 1, 2022

Excellent service at Hendricks Volkswagen- Nice guy on the service drive- greeted and let Sercice writer, Phil know I was there! Phil was courteous and took care of myTiguan!

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DealerRater Jul 1, 2022

Paul Gregory is the best sales person there is at the Hendrick dealership, No pressure salesman and layed back, thank you for making our buying process with my wife easy.

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DealerRater Jun 30, 2022

This is the place to go for your car needs. Ricky is a fantastic person that helped me so quickly! Very sociable and patient and willing to help me find the car I truly wanted with all the bells and whistles. Awesome dealership!!

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DealerRater Jun 30, 2022

Car salesman are typically so annoying because all they want to do apparently is sell you the most expensive car and make money. I loved my experience here with Ricky. He actually cared about my needs and was so attentive and respectful! I loooove this car. Try out this dealership and ask for Ricky!

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DealerRater Jun 30, 2022

Philip is the best, weve come to him for the past two years and will continue to do so. He is a wonderful communicator, upfront with us and always goes above and beyond. It's never a burden to bring our jetta in to get work done.

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DealerRater Jun 30, 2022

Philip Van Tuyl at Hendrick Volkswagen is always very helpful, along with Fernando Gomes and the rest of the team

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Cars Jun 30, 2022

I bought the VW Taos through Hendricks Volkswagen dealership. While the Taos is smaller than the Tiguan, this subcompact has a roomy backseat and a generous cargo hold. With the turbo charged engine and all wheel drive option, it feels very powerful. The fuel economy and practicality is a pleasant bonus. I would like to thank George Strong who recommended the Car to me and helped me throughout the process. Hendricks Volkswagen was a great experience and would definitely recommend to my friends and family.

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DealerRater Jun 30, 2022

We have had nothing but great experiences at this dealership. Josh Frank in the service department is fantastic and always takes amazing care of us and our Tiguan. I highly recommend Josh & Hendrick VW!

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DealerRater Jun 30, 2022

Salesman Darius Hood was excellent, love my new Tiguan. Ask for Darius if you go to this dealership

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DealerRater Jun 30, 2022

I bought the VW Taos through Hendricks Volkswagen dealership. While the Taos is smaller than the Tiguan, this subcompact has a roomy backseat and a generous cargo hold. With the turbo charged engine and all wheel drive option, it feels very powerful. The fuel economy and practicality is a pleasant bonus. I would like to thank George Strong who recommended the Car to me and helped me throughout the process. Hendricks Volkswagen was a great experience and would definitely recommend to my friends and family.

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DealerRater Jun 30, 2022

Colby Hopper is a great asset to the service department. He's very helpful and thorough!

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DealerRater Jun 29, 2022

Colby Hopper was very helpful and courteous. He answered all of my questions and made sure I was taken care of.

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DealerRater Jun 29, 2022

Josh Frank took great care of me! I was in and out in an 1hr.

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DealerRater Jun 29, 2022

Came in for my 30k mile checkup and worked with Colby Hopper - very personable attendant, made my process extremely simple and I was please with my whole experience.

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DealerRater Jun 29, 2022

Josh Frank at Hendrick VW in Frisco always takes good care me and my Passat! I always get good communication, honesty, and fair prices. I highly recommend them!!

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DealerRater Jun 29, 2022

This is the first time I bought a car by myself and Zhong was so helpful! He wasn’t pushy or rude like other dealers I’ve dealt with at other dealerships.

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DealerRater Jun 29, 2022

Had my second oil change and tire rotation today at Hendrick VW. My service advisor Colby Hopper was great. I wasn’t sure what condition my tires would be in and if I would need additional service. He made sure they were checked. The service department was quick. In and out in one hour.

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DealerRater Jun 26, 2022

Colby received me with a smile even though it was close to the end of their service hours. He was prompt and addressed all my issues in a timely manner!

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DealerRater Jun 24, 2022

Best Volkswagen servicing in the Frisco, area. Good management, very Quick and good Quality service

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DealerRater Jun 23, 2022

Given the great level of service by Phillip. I would have been driving VW's along time ago.

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DealerRater Jun 22, 2022

Robert was fan-freaking-tastic. After speaking on the phone two days prior, we coordinated a time to pickup the car. He had all the paperwork ready, the car washed and fueled, and parked right up front when we arrived. 3 hours later, we were driving away happy. Very good experience at Frisco VW. Would suggest looking here if in the market for a VW.

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DealerRater Jun 21, 2022

Zhong and Ray (I believe that was his name) were great and very helpful. I was in and out quickly and everything was as described.

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Cars Jun 19, 2022

George Strong was great to work with! He demonstrated the highest level of class and professionalism! WE have purchased from this dealership before, and would recommend them and George again!

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DealerRater Jun 18, 2022

We had an amazing experience! Robert showed us the best hospitality and had our best interest at heart!! Recommending to all our friends and family!

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DealerRater Jun 17, 2022

Colby helped get my 10k service done quickly and with ease!! Car was washed and vacuumed as well.

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Cars Jun 16, 2022

thumb up for george strong extremely helpful , patient and kind , thanks for helping find the relaible car ... For the best car buying experience i suggest george

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DealerRater Jun 15, 2022

George Strong was a Great salesperson. He knew his stuff!!! I love my certified used beetle. Would be a return buyer!

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Cars Jun 15, 2022

This was my first Volkswagen, so I was obviously hoping for an outstanding experience. And let me tell you, George Strong and his team met that expectation. And exceeded it! They answered every question I had. Made me feel like part of their VW family! I honestly could not have asked for a better experience not only from a dealership in general, but from a salesman! 2 great big thumbs up for George Strong and the rest of his team!!!

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DealerRater Jun 15, 2022

George Strong and his team are truly top notch!! Felt like part of a family from the minute I stepped in the dealership!! Honestly could not have asked for a better buying experience for my first VW!!!

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DealerRater Jun 14, 2022

Robert and Ray are exceptionally polite and answered every question I had. They were very receptive and respectful, worked in a timely manner, and was very helpful through each step of the process!! They made it easy and and effortless! I would definitely come back and recommend this dealership to my friends and family! Overall, I was very pleased with my entire experience with them and all the staff!

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DealerRater Jun 13, 2022

Fernando Gomez was instrumental in getting my car serviced and out the door, as per my requests. He was always there, helpful and informative. Thank you!

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DealerRater Jun 10, 2022

Helpful, honest, knowledgeable, and friendly staff always ready to help. Always a pleasure doing business with them.

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DealerRater Jun 9, 2022

Colby Hopper provided us with excellent service from time we arrived until our car was ready.

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DealerRater Jun 3, 2022

I just got my new car yesterday and I couldn't be happier with my experience! George really made the whole thing go as smooth as possible. No hassle, no headache, nothing but positivity! Thank you George!

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DealerRater Jun 2, 2022

Phillip is the best! Always takes care of us and gets everything done in a timely manner

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Cars Jun 2, 2022

Paul Gregory is the best sales consultant there is, I bought 2 cars from him he made the process painless and delivered the car to me . I will recommend him to anyone who does not want to have their time wasted. Thank you to all desk managers for your amazing job and keeping touch with me telling me ETA for my incoming brand new vehicles. No market adjustments on price or add . Thank you 🙏

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DealerRater Jun 1, 2022

Darius was very helpful and was able to answer all of my questions! Would 100% recommend Darius at Hendrick Volkswagen Frisco to anyone in the market!

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DealerRater Jun 1, 2022

This one goes out to John Hicks the best no nonsense sales person I've worked with. If you want someone to shoot you straight and take care of you quick go to John.

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Cars Jun 1, 2022

Thank you, George, for taking care of our lease buyout! He made sure that the signing process went quickly and stayed in contact with us until everything was completed.

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DealerRater Jun 1, 2022

Two years ago, I bought my first car (a 2020 Jetta) at this dealership and had great customer service throughout the process. I recommend my Dad, George, to anyone who visits Hendrick!

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DealerRater May 31, 2022

We love the ID 4! George Strong made this the most efficient car purchase experience. He covered every detail from start to finish and provided excellent customer service! I highly recommend George and the Hendrick Volkswagen Frisco team! Very pleased with our car purchase!

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DealerRater May 31, 2022

corey was a very knowledgeable and helpful salesman. He was very friendly and welcoming. kevin, david, and Alex all went above and beyond to make us very happy customers. Would recommend and will encourage my family and friends to visit this dealership again

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DealerRater May 31, 2022

Go see Corey if you are looking for a car. Very knowledgeable and helpful. Beautiful clean dealership too

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Cars May 31, 2022

I just got my new car yesterday and I couldn't be happier with my experience! George really made the whole thing go as smooth as possible. No hassle, no headache, nothing but positivity! Thank you George!

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Cars May 31, 2022

I’ve worked with George Strong for the last 5-6 years and have purchased 5 different cars. Every time has been a pleasure. Always straightforward and honest.

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DealerRater May 31, 2022

Always amazing service, Fernando has taken care of my cars all the time, he always find the way and things are getting done properly. I would not take my vw to other dealer.

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Cars May 31, 2022

I've always had a great experience when working with George Strong the past few years. He made the process easy and quick while being knowledgable and informative.

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DealerRater May 31, 2022

Thanks to Corey J for his help. Our experience was stress free and a smooth process

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DealerRater May 31, 2022

The car buying experience is very stressful and difficult. Paul made the experience enjoyable and easy. He knew a ton about the cars that were available and made it his business to better understand what we were looking for. He didn’t try to oversell us, he wasn’t pushy and didn’t rush us into making a decision. He was extremely patient and extremely easy and pleasant to work with, he made it a no brainer to say that “we will return to him for our very next car purchase.”

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DealerRater May 31, 2022

For the best car buying experience, go see David Davidson! Genuinely cares about his customers

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DealerRater May 31, 2022

Gary was awesome. Very great experience! This is my car guy from here on out!

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DealerRater May 31, 2022

Worked with George Strong over the last 5 years and have purchased 5 cars from him. Always fair and easy to work with. My go to when it comes to a new car! You won’t regret working with him.

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DealerRater May 31, 2022

I've always had a great experience when working with George Strong the past few years. He made the process easy and quick while being knowledgable and informative.

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DealerRater May 31, 2022

Very good services, go beyond the expectation. The ask to check my tires pressor, and end-up finding nail in the tire and fix it immediately

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DealerRater May 31, 2022

Colby Hopper was a great help. He helped me with everything I needed and had an answer to all my questions.

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DealerRater May 30, 2022

Colby did a great job!! Very good at communicating. Very pleased and will be going here for future maintenance.

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DealerRater May 30, 2022

Colby was a good advisor. I liked working with him a lot. Three more words.

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DealerRater May 30, 2022

I love Hendrick Volkswagen! They always take care of me and my car. Philip Van Tuyl is my go to service advisor, and he is helpful whether it is a planned service or an unplanned issue. Highly recommend.

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DealerRater May 30, 2022

Colby is amazing, and i love him so much as my great advisor. I’ll drive across the world just to see him.

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Cars May 27, 2022

My wife and I brought a brand new id4 from George Strong who contacted us about this car because it’s reservation got canceled. We put down the deposit to secure the car on the same day. The car arrive at Hendrix Frisco dealership 4 days later. We came in to get the paper work done the next day and drove that car home in less than 24 hours after the car arrived. George has been very pleasant to work with, he is very knowledgeable about this id4 and has been on top of the process from the beginning to the end. ...

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DealerRater May 26, 2022

My wife and I brought a brand new id4 from George Strong who contacted us about this car because it’s reservation got canceled. We put down the deposit to secure the car on the same day. The car arrive at Hendrix Frisco dealership 4 days later. We came in to get the paper work done the next day and drove that car home in less than 24 hours after the car arrived. George has been very pleasant to work with, he is very knowledgeable about this id4 and has been on top of the process from the beginning to the end. ...

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DealerRater May 26, 2022

Robert Fabian from Hendrick Volkswagen was awesome! He was very patient when I initially ordered my car and helped walk us through the entire car buying process when picking the car. He was very prompt to respond to any questions that were sent via email or text and extremely helpful and provided regular updates on my order. Two thumbs up!

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DealerRater May 19, 2022

Zhong ren is my first choice if you’re heading to this dealership. He’s efficient, has good customer service, and will go out of his way to make it work for you!

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DealerRater May 19, 2022

I bought my brand new Volkswagen Jetta and I love it so much. George Strong did a great job at helping me get my brand new car. I love all the features that I didn’t have in my old car. He did a wonderful job at explaining the features. I highly recommend him if you want to get a car.

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DealerRater May 18, 2022

Colby hopper was my adviser and he was awesome and extremely helpful, could tell he was very knowledgeable about his work!

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DealerRater May 15, 2022

Fernando was huge help with me finding my jewelry. 10/10 would work with him again.

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DealerRater May 12, 2022

Highly recommend Hendrick Volkswagen in Frisco. Robert was my salesman, and he was very professional and personable. He helped me get the car I wanted, and he and his team made the overall car buying process quick and easy. Will definitely return to Hendrick for future purchases.

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DealerRater May 8, 2022

I’ve serviced 2 cars here & both times were easy, professional & complete. Just brought in my 2019 Jetta - made a last minute appointment & they got me in! Colby H. was fantastic! He kept me constantly informed about timing, ordering parts, warranties and pricing. I have to bring it back for an ordered part, but I’ll come back because he made it so easy. Thanks Colby!

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DealerRater May 8, 2022

Fernando Gomez gave the best customer service I’ve had in a long time! He was prompt and thorough with my vehicle and made sure to communicate with me every step of the way! I will only be taking my car here from now on!

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DealerRater May 8, 2022

First time visiting for maintenance, and their Service Xpress really is the most convenient thing you can find. My service consultant, Fernando Gomez, literally was there when I opened the door to welcome me and address my needs; I went in for the first 10K miles service and he gave me a rundown of what I would be getting during the visit along with a reasonably good estimated time of completion, and to my surprise they still delivered in less time. A complementary car wash, washer fluid topped off as cherry on top, a friendly hand shake from him, and ...

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DealerRater May 7, 2022

Colby helped me out today and made sure all my questions were answered and explained the services that were done so that I understood them. He was prompt in giving me updates or getting back to me when I called when I was waiting for my car service to be done. I am thankful whenever I work with someone who makes sure the customer is well taken care of and is kind.

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DealerRater May 6, 2022

This was the best experience in purchasing a car I have ever had. I made purchases from Sewell, Land Rover Dallas, Vandergriff in Arlington, But Hendrick Volkswagen Frisco was the best. I reached out late Saturday, was contacted back within 5 minutes, explained I was on my way to look at the car. My Sales Rep. Robert Fabian had the car ready for me and also carfax report already in hand. We test drove the vehicle and he explained all the features, the warranty and available options. Best of all he said there is no pressure to make a decision, just ...

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DealerRater May 5, 2022

I had very good experience overall, George Strong was very helpful and made my getting a new car bream true😊

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DealerRater May 4, 2022

I love this dealership! I have always had great experiences here. That is largely in part because of Josh Frank. He is always willing to go above and beyond for me and has made all of my car maintenance simple and easy. I would absolutely recommend this dealership to friends and family because I know that Josh will take fantastic care of them.

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DealerRater May 4, 2022

Excellent customer service and wonderful service staff great experience and service from staff thank you so much to the staff

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DealerRater May 4, 2022

Philip was absolutely amazing and a pleasure to work with. My friend and I enjoyed his attentiveness to my car care and concern. Philip is a rare breed of pure kindness and a person u can trust to take care of your car. If u get to the service center early, he will be the first one there to greet u. To me shows he is reliable and dependable person.

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DealerRater May 3, 2022

Fernando Gomez made my visit easy and helpful. He took care of all my problems. I was able to get my car in and get a loaner car until it was fixed. My car is now working properly with no issues. He went out of his way to make my experience great and I appreciate it so much.

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DealerRater May 2, 2022

Fernando was very professional and kept me updated on repairs and part order status. Returned calls promptly when ever I left messages great service

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DealerRater May 2, 2022

Philip was very attentive to the needs of my car. Thank you for your 5 star service.

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DealerRater May 2, 2022

I'm very grateful and pleased with my VW Golf which has proved to be a great purchase. I had recent maintenance done and the dealer Fernando Gómez was very professional and helpful going the extra mile to explain and help me. Excellent friendly care from Fernando!!

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DealerRater May 2, 2022

Josh Frank at Hendrick VW Frisco is amazing and has been my service advisor for the past 4 years. His customer service is always outstanding and his attention to detail and perfection so much appreciated. Recently I needed some extensive repairs and service maintenance on my 2013 GTI. Josh took excellent care of everything and I always trust that my car is in good hands with him. Hendrick VW of Frisco is a first rate dealership and this is largely due to employees like Josh Frank.

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DealerRater May 2, 2022

Zhong and the team took great care of us. Professional, friendly and polite, awesome experience.

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DealerRater May 2, 2022

Thank you to Robert, Jeremy, and the entire staff at Hendrick for the top notch service we received with our daughter's car. They were patient, respectful, and professional, but most of all, they put the safety of our young driver first. We will be long time Hendrick customers!

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DealerRater May 1, 2022

Always great experience at this Dealership. Friendly staff. Go see Corey if looking for a car!

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Cars Apr 30, 2022

I was in the market for the new 2022 Volkswagen Taos and reached out to Hendricks VW in Frisco using their online chat and I was connected with a sales consultant named Serghei Medushevski. Serghei was a pleasure to work with from the beginning and was very friendly, knowledgeable and responsive. The vehicle that I wanted wasn't immediately available at the dealership, but Serghei explained in detail what the process was to secure the car and gave me a time estimate of when the vehicle would be in. He was also able to appraise my trade-in before the car arrived ...

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DealerRater Apr 30, 2022

Josh frank was very helpful and offered excellent service. He answers all of my questions.

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DealerRater Apr 30, 2022

Much appreciation for Josh Frank. He took the time to explain my service needs and WHY I needed them. Will be returning and highly recommend Josh Frank from the Service Department

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DealerRater Apr 30, 2022

josh frank was excellent and took care of my car needs. i appreciate the service department

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DealerRater Apr 30, 2022

Very friendly and helpful. They do not push to upscale. Sales and finance departments are great.

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DealerRater Apr 30, 2022

Make one feel completely safe from their responses when inquiring about vehicles inside dealership or online.

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