Customer Testimonials
Google – Apr 11, 2019 ★★★★★
After visiting McKinney, Metro, and Clay Cooley, Hendrick in Frisco is THE ONLY dealership you should go to for your VW. Don’t waste your time with the other dealers in the metroplex. Hendrick doesn’t waste your time and are upfront with their pricing. No “dealer add-ons” bs, what you see is what you get. Even though you aren’t being charged for dealer accessories, Hendrick GENEROUSLY outfitted my car with tint, edge guards, and nitrogen-filled tires. These services at any other dealership would run upwards of $800. You seriously save some money by taking your business to Hendrick. Ademir and his financial man Mo took great care of me. They deserve recognition for their excellent service and attitudes. Even though I went in at closing time they still treated me as if I was any other priority customer. We ended up staying an hour past closing but I was still treated incredibly well. This is a dealer I wouldn’t hesitate to buy a car from again. I’m sure you won’t regret giving Hendrick VW a shot, because after lots of shopping around I truly believe they are the best VW in the metroplex. My only regret is that I should have came here first and not have wasted my time with the other dealers!
We went to see ID.4 and George was out sales representative. He was awesome and through with each details about the car. We really enjoyed our time in visiting there. George is an amazing person and he was very helpful.
Fernando Gomez was extremely helpful with my last maintenance checkup. He explained everything well and found alternatives to help save money .
Josh Frank has always been amazing to work with for all the service needs for our vehicles. He is easy to talk to, explains things in a very thorough manner, and always helps make us feel at ease that our cars are in good hands at the service department.
Hendricks and Paul made the process of buying my vehicle really easy. I have small kids and didn’t want to spend a lot of time at the dealership. I’ve leased/purchased about 4 vehicles here and would do it again!
I just wanted to take a minute and send a big thank you out to Robert and Mark at Hendrick Volkswagen in Frisco, TX. I’m kind of an old dude and was very skeptical about buying a car online. Once I talked to Robert in sales I felt it might be a possibility. I’ve been shopping for the car for about six months and was not having any luck locally. Robert told me the car was in excellent shape, and then went on to prove it. He took the time to send me three very thorough videos, one ...
Fernando was awesome he always takes great care of us. He is very knowledgeable and gives frequent updates. Thank you!
Had another great buying experience with George Strong at Hendrick VW last week. This time I bought the ID4 and we are loving it. This makes the 4th purchase from Hendrick. I really appreciate the detail and follow through that George brings to the buying experience. In fact, I traveled from Arkansas to make this purchase. And yes, I will definitely be back.
We have bought 3 vehicles from this dealership because our experiences have been so positive. Our most recent salesperson, Josh Lipoff, was amazing and made the process smooth and transparent. We will continue to go to Josh for all our future car purchases.
Ricardo is the best salesperson ever! professional, friendly and very knowledgeable. Go see Ricardo to buy a car now!
I worked with Paul Gregory to buyout our leased vehicle. He was very accommodating by giving us a loaner while they did their inspection on it. We did end up turning it in and trading out of it because he worked his magic and got us a better deal on trading it in. So we walked out with another brand new car! Ask for paul and he will take great care of you!
We had a great experience here all thanks to George Strong! We had ID4 reservation, He was very helpful with answering all our questions and got me all the details we were searching for. George was very genuine and passionate about their work, working with these gentlemen was such a great/easy experience. I am very happy with the experience at this dealership.
10’s across the board for Ricardo in sales at Volkswagen Frisco. He epitomizes stellar customer service. His knowledge, transparency, finesse and charm contributed to my decision to purchase a second VW vehicle for my son, as I was so impressed with Ricardo in June of 2022 with the purchase of my 1st VW. He most definitely left an impression. Both experiences were exceptional. Ricardo is the “Rolls Royce” of vehicle salesmen. Thank you again Ricardo for such superb customer service.
I am writing this review for our sales person George Strong . We have recently bought ID.4 from this dealership. George was very helpful and very knowledgeable about the car. He was very patient demonstrating everything. Our overall experience with him was great! I recommend him as your sales rep if you are going to Hendrick. Thank you
Hi Cotey, thank you so much for the honest 5-star experience! We truly appreciate it! We hope to see you again soon!
Hi Andrew, thank you so much for the honest 5-star expierence We truly appreciate it! We hope to see you again soon!
Amazing experience. corey took care of us while we were in the process of buying a car. He explained everything carefully and were fully educated about any questions we had. everyone had so much patience.
Ricardo (Ricky) Bolanos helped us get our 2022 Taos! He was so kind and helpful from the minute we walked in. He was very open and straight up with the numbers and answered every question I had with a smile! My husband and I had a problem with our insurance and Ricky was so understanding and patient with us. He even stayed late to help us finish our purchase. He also helped me set up the VW app while we waited for the finance. Not only this, but he offered to wash my husbands car for us while we waited which ...
First time visiting hendrick Volkswagen , came in for a service. Recall ended up just being a software update of some sort . Joshua Frank was my advisor very pleasant and kind. Quoted me two hours and had me out with a wash within an hour and a half everyone is so pleasant and kind . Thanks for everything I will be back !
Recently taken test drive for ID4. George was helping me and he is very knowledgeable.
gary was very thorough in the order process and got us our dream Jetta SEL. Never a let down dealing with Hendrick VW
I recently worked on a new car purchase with George at this dealership and was really impressed with how patient he was while I was deciding on the perfect vehicle for me. I didn't feel like he was selling me the car they have but finding the right car for my needs. I would definitely come back.
George Strong was great to work with. Very knowledgeable about the vehicle I purchased as well as very understanding regarding what can happen during a purchase. I would highly recommend purchasing your next Volkswagen from the good folks at Hendrix. I will be back.
I recently worked with George on a Volkswagen purchase. He was so patient while helping me to decide on which vehicle would fit my needs best. I look forward to working with them again soon.
George Strong was great to work with. Very knowledgeable about the vehicle I purchased as well as very understanding regarding what can happen during a purchase. I would highly recommend purchasing your next Volkswagen from the good folks at Hendrix. I will be back.
Josh Frank always takes good care of my Golf R! He knows what my car needs and guides me on what I should expect to get taken care of next. He recommends what I need to do and at times like these, it is hard to find a service department that does not take advantage of you. Thank you and keep up the hard work!
Bought a used car here, Zhong was helpful. Got a 2019 Chevy Volt used and can't complain.
Just bought a new Tiguan from this dealership and would recommend it to everyone to visit Hendrick Volkswagen! Serghei Medushevski - Sales Consultant went above and beyond and helping me buy this car. I live in Houston and he made the pick up as easy as can be. I will definitely return for another car purchase in the future.
Got my Brand New Atlas from Gary. Didn't even plan on buying a vehicle so soon, but he made the process impossibly easy, and left a lasting impression of the Hendrick Experience.
I just bought a 23 ID4 from Zhong. He helped me make an awesome deal! Nice store with the best agents!
Rickie B. Was an amazing, helpful, attentive sales representative. He listened to what I was looking for and found me the perfect car, the best trade in value, and had everything ready for me to sign and drive when I arrived! I would highly recommend him to all of my friends and family!!
Rickie B. Was an amazing, helpful, attentive sales representative. He listened to what I was looking for and found me the perfect car, the best trade in value, and had everything ready for me to sign and drive when I arrived! I would highly recommend him to all of my friends and family!!
Paul was very helpful. I really enjoy my new vehicle. Thank you for everything Paul
I was really happy with the way Zhong treaded is at the dealership and helped us to choose my new Atlas. He is knowledgeable and his sense of humor is really nice. We had really wonderful time and I would recommend everyone to visit the dealership and Zhong.
I continue to have my 2019 Atlas and 2014 Beetle serviced at Hendrick for a couple of reasons. First, I can always depend on efficient and competent work, not having concerns about corner cutting or poor workmanship. And second, my service advisor, Joshua Frank provides outstanding customer service. His knowledge of the VW line is amazing and his effort to go over and above for customer service and satisfaction is genuine and greatly appreciated.
Zhong did a fantastic job working with me. Was looking to buy, and he worked through everything with detail! Dealership is a welcoming environment..did a great job and highly recommend
Serghei, Ricky, and Mark were wonderful to work with! We drove over an hour to get here, and it was well worth it! No dealer "games" and it was super easy for buying my first car out of college! I will definitely be recommending this dealership to all friends and family, and coming back when it's time to trade in!
Serghei, Ricky, and Mark were wonderful to work with! We drove over an hour to get here, and it was well worth it! No dealer "games" and it was super easy for buying my first car out of college! I will definitely be recommending this dealership to all friends and family, and coming back when it's time to trade in!
George Strong is awesome and very informative service to our family .He always goes above and beyond and helped us to buy ID4 vehicle. Thanks George!!
Paul is awesome. Very informative, knowledgeable and kind. Made the process easy with no pressure.
VW Frisco has the best customer service!!! If you are looking for a new car Mr.Paul Gregory is your guy!!! He will make sure to cover your needs and will remind you of what is worth of your time, money and peace of mind. If you are trying to take care of your VW, Mr.Fernando Gomez is the best!!! He will take care of you and your pockets!! Thank you so much guys you make my experience better and better every time!!
Love this dealership, and over the years, Robert Fabian has consistently exceeded our expectations. Whether we were leasing or buying, his responsiveness, flexibility, and friendly demeanor made the process completely painless. We love our VWs, we love Hendrick, and we love Robert!
I admire the professionalism of Mr. Greg Gansle. My service was done in highly timed and highly efficient and professional manner.
Fernando Gomez always makes whole service experience so wonderful. Thank you so much Fernando as always !!! Azad
I recently went to Hendrick Volkswagen Frisco to test drive the Tiguan and Atlas SUVs. This was my first time buying a car and I had a number of questions about the process. Robert Fabian was extremely patient and put my mind at ease. He took his time explaining all of the features, differences in trim levels and power. He also ensured that I didn’t end up buying more car than I needed! Once we got the finance stage, Patrick was a godsend! Not only were we able to finance the car at a reasonable rate but he also ...
We bought our grandson, his first car from Ricky at this dealer. Unlike some of our previous experiences when purchasing a car, Ricky made this transaction a very pleasant one. Everything went smoothly, and I would definitely go back to him to purchase another car. Ricky was awesome.
I absolutely love every experience I have with this dealership. Everyone is so wonderful to work with the service department is always so quick and efficient. I tell everyone to go to Hendricks Volkswagen.
Fully satisfying experience, great service, so glad I bought my son’s first car at this dealership, thank you so much Ricky Bolanos for an amazing experience!
Corey showed exceptional service and understanding to my needs. He is a 5 star employee. Happy with my purchase
Amazing purchase experience! We got my son’s first car at Hendrick Volkswagen in Frisco and our salesman Ricky Bolanos made our purchase the best experience we have ever had! Thank you so much Ricky!
2nd vehicle purchase from Gary, smooth process as usual, got me everything I asked for. The entire staff is beyond amazing to work with. 10 out of 10 everytime!
Gary made the process of buying a car so fun, and saved us some money by finding us a used car with all the same features. Will now be my car guy for anything moving forward.
My car purchasing has been the best one ever, thanks to our sales rep, Ricardo "Ricky" over at Hendrick Volkswagen. My spouse and I found exactly the car we were looking for, for our growing family. Within minutes of sending our inquiry for this car, Ricky was calling us to set up a time to go and see the car. When we arrived at the dealer, Ricky had our car on hold in the lot, ready for a test drive. I appreciate how much Ricky could tell us about the vehicle. He was very knowledgeable, friendly, and overall ...
My car purchasing has been the best one ever, thanks to our sales rep, Ricardo "Ricky" over at Hendrick Volkswagen. My spouse and I found exactly the car we were looking for, for our growing family. Within minutes of sending our inquiry for this car, Ricky was calling us to set up a time to go and see the car. When we arrived at the dealer, Ricky had our car on hold in the lot, ready for a test drive. I appreciate how much Ricky could tell us about the vehicle. He was very knowledgeable, friendly, and overall ...
Hendrick Volkswagon is where we have purchased our last two vehicles. They provide excellent, friendly, and fair service. I've been to a few other VW dealerships for service and Hendrick is the best.
We had been looking at dealerships all day and zhong was the best car salesman we came across. He was patient, informative, and helped us leave with our dream car.
Zhong & David were AMAZING to work with. Zhong was patient with all of my questions & very knowledgeable regarding the Atlas I purchase. I would definitely recommend the dealership as well as Zhong and David. I am very happy! Thank you guys!!
We worked with Paul Gregory and he was amazing. I will continue to work with him i the future.
I took my 2020 Passat in for service yesterday and I left it for a couple days to get some warranty work done and Josh Frank took care of my car and communicated with me throughout the entire process. Josh represents what it truly means to have a great work ethic and great customer service.
My experience with Ricardo at Hendrick was amazing. He was super friendly and made the whole process seamless and carefree. I love my new Tiguan.
Joshua Frank is the person to see when your car needs service! My wife and I (both VW owners) always seek him out and are never disappointed. Great customer service all the way around
The staff are friendly and professional staff. The campus is clean and with a nice, fresh ambience.
Fernando Gomez in the service department was awesome. At our last appointment, he confirmed the issue we’d been seeing with our sunroof, and kept us up to date on parts timelines. He was also very clear about which items were under warranty, which weren’t, and what’s manufacturer-recommended vs dealer-recommended. I look forward to working with him again!
Great help with an issue that’s been troubling me!!! Fixed the problem quickly!!! Thank you!!!
We found a beautiful certified pre-owned 2022 VW Tiguan over at Hendrick Volkswagen Frisco and put in an inquiry. Within a couple of minutes, Ricardo "Ricky" called and offered many options to set up a test drive ASAP, he even offered to bring the vehicle to our home to test drive which was super nice. We opted for visiting the dealer Saturday morning. Ricky was waiting for my family and I with a huge smile and such a positive and helpful attitude. He was super knowledgeable about the Tiguan we were looking to purchase. He made this car purchase ...
We found a beautiful certified pre-owned 2022 VW Tiguan over at Hendrick Volkswagen Frisco and put in an inquiry. Within a couple of minutes, Ricardo "Ricky" called and offered many options to set up a test drive ASAP, he even offered to bring the vehicle to our home to test drive which was super nice. We opted for visiting the dealer Saturday morning. Ricky was waiting for my family and I with a huge smile and such a positive and helpful attitude. He was super knowledgeable about the Tiguan we were looking to purchase. He made this car purchase ...
George Strong is awesome and provides 5 Star service to any customer. He always goes above and beyond keeping customer in focus. Real asset for Hendrick group!! Cheers George.
Our experience with Hendrick VW Frisco has been OUTSTANDING! My wife and I purchased a new ID.4 Electric car. Our salesman, George Strong, made it a super enjoyable process. From great communication to very thorough knowledge about this new advanced car, everything about Mr. Strong and the Hendrick Dealership was highly professional. It was refreshing to deal with someone with such knowledge about the specific car we were trying to purchase. We have bought several VWs in the past and this experience far exceeded our expectations. Thank you George and Hendrick VW!
Our experience with Hendrick VW Frisco has been OUTSTANDING! My wife and I purchased a 2023 ID.4 AWD Pro S. Our salesman, George Strong, made it a super enjoyable process. From great communication to very thorough knowledge about this new advanced car, everything about Mr. Strong and the Hendrick Dealership was very professional. It was refreshing to deal with someone with such knowledge about the specific car we were trying to purchase. We have bought several VWs in the past and this experience far exceeded our expectations. Highly recommend Hendrick VW and George Strong!
I had a really great experience with Zhong Ren. He has top notch customer service and is truly knowledgeable about the Volkswagen brand. My buying case is not a normal case; However, he made this through patience and communication. Will come back to Hendrick again when my wife buys a new car.
I was very well taken care of at Hendricks VW. Everything was explained to me by the service rep , Fernando Gomez . He kept me well informed on the status of my vehicle.The report was very detailed and complete. My car was ready and clean and most importantly, repaired.
My services advisor Fernando Gomez did an excellent job! Very attentive my issues and needs. Handled everything like a true professional.
My recent car buying experience here was awesome! I really needed to get a new car, but dreaded going through the car buying experience. Robert Fabian and the team I worked with at Hendrick VW made this experience different than all my previous experiences. They didn’t hold me hostage, and keep me there for hours and hours or make me feel guilty for wanting to “sleep on it”. They were clear about everything all the way through finance. Robert asked a lot of questions and actually listened to my responses and got me in the car that was right ...
Please go see Mr. Robert Fabian at Hendrick Volkswagen Frisco for the best car buying experience. He has top notch customer service and is very knowledgeable about the Volkswagen brand. With his genuine willingness to help I was able to get the vehicle that was best tailored to my needs and wants with no gimmicks or hassles. 10 out of 10.
I received prompt and courteous service by Greg who also explained what my car needed and why. I’ll definitely be back to see him in the future. 👍
They provided great service. Zhong Ren was very professional with timely follow ups and updates. Zhong was always available for any questions and clarifications that we had. His service was top notch and we are very happy doing business with them. We would highly recommend this dealership to anyone.
Service consultant Fernando Gomez greeted Me in the service department. Very knowledgeable, professional and friendly person. Took care of service needs and car was ready within time frame. I highly recommend Henrick service department.
Awesome customer service! walked in without appointment, no problem for them! Luis made everything possible to find us the right car within the given budget. great communication, great efforts, great dealer! 10/10
The warranty work was completed as promised and Fernando Gomez communicated with me throughout the process. Great service!
I just bought a car at Hendrick Volkswagen Frisco and I had the BEST experience as a first time buyer. Thanks to George Strong, I got the best deal and he never left a detail out. It was a smooth transaction and I am so happy with my new car. If you are looking to get a new car, definitely go to see George at Hendrick Volkswagen Frisco! 🙂
I just bought a car at Hendrick Volkswagen Frisco and I had the BEST experience as a first time buyer. Thanks to George Strong, I got the best deal and he never left a detail out. It was a smooth transaction and I am so happy with my new car. If you are looking to get a new car, definitely go to see George at Hendrick Volkswagen Frisco! 🙂
Excellent buying experience. I talked to Hendrick VW back in May 2022 and they advised me to go ahead and place an online order at vw.com. My 2023 ID.4 was supposed to arrive around the end of the year, but George Strong let me know that a very similar order had been refused by another customer. They hooked me up with that order with no markup over MSRP and I drove off with that car midway through December. Excellent experience all around. I see a lot of advertisements for Sewell dealers in the Dallas area. I purchased a Sewell Lexus years ...
Purchased my first VW, and my first EV, from Hendrick VW. It was an onilne order for an ID.4 that I had to wait 7 months for, but I was happy to wait for the new experience of a nice EV. And George Strong even hooked me up with a declined order from another customer about a month before my actual order would have arrived. Zero pressure for extras. No markup above MSRP. A great introduction to electric vehicles and all my questions ahve been answered.
Greg took great care of the car and me Greg. He is the best thing since sliced bread.
Ricky Bolanos was a complete pleasure to work with Zero hassle and pressure free buying experience. Well worth the hour and half drive for me.
My family is very thankful for Ricardo Bolanos in our car buying experience at Hendricks Volkswagen.
Hendrick Volkswagen is definitely my go to location from now on. Ask for Ricky, he was wonderful!
Thank you so much for helping me buying my dream car on 12/26! Love the car! Loved the service even more.
Fast, friendly and took great care to address all my needs today. Fernando made sure all my concerns were addressed! Great guy!
Hendrick Volkswagen is great! Huge shoutout to Joshua Frank for helping me out with my vehicle issues.
Greg done great. Thanks for the updates and keeping me posted. Car taken care. All is well
Ricardo Balanos is awesome. Gave us a smokin deal on 2 new VW’s. Easy process no messing around and friendly service. Worked hard to earn our business.
Ricardo Balanos is awesome. Gave us a smokin deal on 2 new VW’s. Easy process no messing around and friendly service. Worked hard to earn our business.
Ricardo was great with follow through for us! Not only did we purchase one vehicle from him we got a second one!
Hendrick VW was great to work with. They handled our ID4 purchase and delivery in a professional way. George was great at staying in touch. Would certainly buy another vehicle from them in the future.
Greg Gansle took great care of us, very quick and fast, great customer service! We couldn’t complain about anything
Another great leasing experience with Ricardo Bolanos! He is personable, knowledgeable and helped me find the best vehicle for my family needs and budget. Thank you, Ricardo!
Another great leasing experience with Ricardo Bolanos! He is personable, knowledgeable and helped me find the best vehicle for my family needs and budget. Thank you, Ricardo!
Serghei made my buying experience wonderful! He was helpful in recommending a vehicle based upon my needs and followed up after the purchase. I would highly recommend working with Serghei in purchasing your next vehicle. He and all of the staff at Hendrick’s were excellent!
Fernando in service dept took real good care of me. My battery on my 2017 VW Atlas completely died and there was an issue with the Autocare service of my warranty. Kevin and Fernando took charge and Fernando came to my house early the next morning game me a jump start so I can get back to dealership to take more care off me. This to me is old town high quality customer service. Very rare nowadays. Love this place they are family
Fernando was so incredible. He was so kind and very helpful. I’m definitely going to start servicing my car here from now on!!
