Customer Testimonials
Google – Apr 11, 2019 ★★★★★
After visiting McKinney, Metro, and Clay Cooley, Hendrick in Frisco is THE ONLY dealership you should go to for your VW. Don’t waste your time with the other dealers in the metroplex. Hendrick doesn’t waste your time and are upfront with their pricing. No “dealer add-ons” bs, what you see is what you get. Even though you aren’t being charged for dealer accessories, Hendrick GENEROUSLY outfitted my car with tint, edge guards, and nitrogen-filled tires. These services at any other dealership would run upwards of $800. You seriously save some money by taking your business to Hendrick. Ademir and his financial man Mo took great care of me. They deserve recognition for their excellent service and attitudes. Even though I went in at closing time they still treated me as if I was any other priority customer. We ended up staying an hour past closing but I was still treated incredibly well. This is a dealer I wouldn’t hesitate to buy a car from again. I’m sure you won’t regret giving Hendrick VW a shot, because after lots of shopping around I truly believe they are the best VW in the metroplex. My only regret is that I should have came here first and not have wasted my time with the other dealers!
Excellent sales. I’ve purchased two cars from them. Both times I started the process online and wrapped it up at the physical location.
Thank you George for being the Strongest sales consultant we have ever met at Hendrick VW Frisco.
I would like to extend a special thank you to George Strong who has taken care of all of our family vehicle needs for the last 5+ years at Hendrick VW Frisco. Be sure to ask for George. He will take great care of you.
Thanks to my Dad (George Strong) for his great service when I bought my first car, a 2020 Volkswagen Jetta! I definitely recommend going to him when you buy a car at this dealership.
Wonderful place to do business. We used George Strong for two Jetta‘s And he was Great at his job. You’ll love the dealership. It’s huge and very clean and has a great look to it.
Make sure to ask for George Strong when buying a car. The dealership is definitely the best in the metroplex. Huge selection. Clean surroundings. For sure!
One of the nicest dealerships I’ve been to in the DFW area. Mr. George was so nice and polite and provided us with the best possible customer experience. I’ve never been on a more detailed test drive ever, he took the time out to explain and preview everything in so much detail. Definitely recommending Hendricks VW, specially George to any friends and family looking to buy a new car.
Had a great experience and loved working with my salesman. Would recommend to any one.
Ricardo Bolanos understood our needs and preferences. He gave us an excellent Customer service. Great experience!
I’d been looking for weeks for a new car, nobody had any inventory! Stumbled across Hendricks so I made the hour drive. When I walked in, our salesman Robert Fabian had literally just walked in but was so nice and extremely helpful!!! Honestly, this is the FIRST time I’ve enjoyed the “car buying” experience. He went above and beyond to make sure I had the exact car I wanted and that I knew how to use every single option on my car before I left the lot. These guys/gals will make you feel at home. Definitely come ...
We recently bought a jetta , as we were first time buyers , George strong has really be helpful throughout the process. Thankyou for all the help.
George Strong has been outstanding since the beginning. I highly recommend him for his at your service attitude going above and beyond. We are enjoying the Touareg. Thanks again George!
Hendrick VW of Frisco is the BEST dealership to buy a Volkswagen, and David Davidson is the BEST salesman ever! David is incredibly professional, knowledgeable, and caring. For the second time, he patiently helped guide me thru the lease process of finding just the right Tiguan at just the right price. It was a joy working with him, and I absolutely love my newest car. For yet another wonderful lease experience~ thanks, David and thanks, Hendrick VW! Looking forward to the next three years with y’all!!
had a wonderful experience leasing my new Tiguan there. George Strong was extremely helpful, knowledgeable, and patient. He explained to me all the features in the car, the service and the paperwork.
I leased a car from here at the end of July and had wonderful service from sales manager, George Strong. He was extremely courteous and knowledgeable, helping me find a car that I love!! Greg Cryer in finance helped us get through all the paperwork quickly and thoroughly explained any and all questions we had throughout the process. Thank you for all your help!
I leased a car from here at the end of July and had wonderful service from sales manager, George Strong. He was extremely courteous and knowledgeable, helping me find a car that I love!! Greg Cryer in finance helped us get through all the paperwork quickly and thoroughly explained any and all questions we had throughout the process. Thank you for all your help!
I recently purchased a VW Passat R-Line at Hendrick VW. I highly recommend Salesman George Strong. I am a Senior Citizen who has bought, sold, and traded many cars for many years. George is absolutely one of the top 3, if not the top, sales person I have ever worked with. He knows his product and is superbly customer service friendly. Not even a hint of high pressure sales. Smoothest car trade transaction I have ever encountered. George's strengths are multiplied--very friendly, professional and courteous.He seemed to be working more for me than the dealership. Hendrick VW is outstanding ...
Josh Cienfuegos is the best service advisor anyone could get. I felt comfortable dropping my car off with him. I sold my Tiguan if I ever get VW again will go back to him.
Joe Velazquez was my salesman and helped me through the entire process. I had to purchase a vehicle for work. He took care of getting all the information over to the leasing company and kept me aware of every detail. Love his follow up. Will definitely do business with Hendrick Volkswagen of Frisco again!
Once the VW’s ID.4 came available to preorder, we made one. For the last 3 months George Strong of Hendricks Volkswagen of Frisco made it easy for us to be informed. Once the ID.4s were in stock, he gave us a very thorough test drive and all the information we needed to make a decision on what is best for us. Not once did he pressure or gave us a sales pitch. You won’t go wrong if you ask for George Strong!
I recommend this dealership they are very professional.I highly recommend George Strong as your salesman he. Is a good salesman and a good man. Happy shopping
After having a negative experience with the Lewisville VW dealership, I am thankful that I gave Hendrick VW a chance. The overall experience was nothing but positive. The dealership was clean. Robert Fabian was very knowledgeable and easy to work with. He was extremely patient with all my questions. I highly recommend Hendrick Volkswagen for a pleasant car buying experience.
Overall experience was great. I spoke with George Strong prior to coming and he had both options we were looking at pulled to the front. He was very knowledgeable and took as much time as needed with us. He was not pushy at all. Even gave our child toys to play with while we met in his office.
I worked with David Davidson purchasing a 2019 VW GTI. While going through the process we dealt with heavy winter storms and delays from FedEx on paperwork. David kept in touch with me through the whole process and did everything he could to make sure things went smoothly and got completed as quickly as possible David was a great guy to work with and I would highly recommend him.
George Strong was our sales person. We drove up from Austin after searching online. We found a vehicle and were finishing paper in about an hour.
Muy agradecida con Ricardo por el consejo para poder encontrar una solución. En muchos lugares no quisieron ayudarme, gracias a Ricardo por tomar tiempo i dedication para ayudarme.
Wow! That is one word to describe our experience! Ricky was AMAZING. He educated and informed us on the best way to go about purchasing our Jeep Wrangler, was right, and had us in and out in two hours! He was patient, very well educated in the business, customer service oriented, and so funny! You can tell he loves to help people and I recommend everyone to go see him! Thank you, Ricky!
My car was totalled. I found a VW Beetle TDI on Cars.com. I contacted the dealership, sat an appointment with Nick Parker. This was my Best Dealership Experience ever. Nick Parkelj made me very comfortable & answered all of my questions & made me feel so special. I could not have asked for a better experience. I am now the proud owner of a VW Beetle TDI. I will continue to take my Lady Joy to them for service. Everyone at this dealership make you feel like family, very special. I can't thank them enough for making a ...
Great experience! Fast and to the point! The salesman knowa his products and is willing to answer all questions. Will buy again from them soon!
I had to take my Tiguan in for service and was blessed to get Josh C as my service agent. Not only was Josh extremely respectful, polite and accommodating but he went above and beyond to make sure my experience was great. My car was getting repaired for about three weeks and Josh made sure that I received a loaner car and updated me on everything regarding the status of my car. I never felt out of the loop or like I didn’t know what was going on with my car. In addition, the day before my car was ...
Josh C in the service department was extremely respectful, polite and accommodating and he went above and beyond to make sure my experience was great.
Service team is great but i usually try to get Fernando G..Polite, upfront, keeps me updated during service and always gives recommendations without being pushy.
Excellent experience. Bought a VW GTI and the sales/finance department best i have dealt with in 40 years. Can’t recommend them enough. NO DEALER ADD ONS!!! No “nitrogen” no “life time tint” no “shield” whatever. First dealer i have ever seen NOT do this. Will be back with the wife’s car!
One of the best car buying experience i have ever had...not just in the sales side, finance side was just as good (couldn’t believe i got O% interest). Used George strong for sales and it was his availability by text/email that won me over with this dealership. Also no add ons....tint is included along with the door strips....the price is the price. Just wished the sold more than Volkswagen! Bought a VW GTI on reviews and it was accurate. Buy from here, wont regret it.
Steve worked with me to get the deal done. He has great follow up and stayed with me until the very end...long after almost everyone else had gone home.
Great service! My purchase was friiendly, fast and convenient! I Love my new Volkswagon! Highly recommend Hendrick VW! The staff was wonderful to deal with!
Working with Steve and the rest of the sales/ finance crew at Hendrick was a breeze. They were pleasant and to the point without rushing or trying to talk us out of more money. Smooth transaction from beginning to end!
David Davidson and Hendrick Volkswagen really distinguished themselves during the car buying experience. Communication, customer service and follow-up were all excellent. Hendrick worked with me on the price and were completely transparent on every aspect of the transaction down to the smallest fee. Everyone at Hendrick was professional and David seamlessly walked me through the process answering every question about the purchase and taking time to review all of the features of my new car including set-up of my phone. I highly recommend Hendrick Volkswagen and David Davidson.
I am not a fan of waiting and waiting and waiting in a dealership, never have been. Hendrick VW played no games. I dread handing my drivers license to a salesman as I have had a bad experience where the salesman held my dl even after I demanded it back. Steve Niyogi was back with my license as soon as he returned from making a copy. The only wait I endured was just the wait for the paperwork to be gathered and the finance manager walked past me once because I had a mask on, so he couldn't match ...
The Sales Director Doug Klein and Internet Sales Steve Niyogi were both consummate professionals. They helped me get the car I wanted at the price I had to be at even though it wasn't a good deal for the dealership and Drew in finance made the buying and trade transition easy and honestly fun. I will definitely refer any friends or acquaintances to Hendricks Volkswagen in Frisco for their next car.
The sales team I interacted with were professional and courteous. But I did not find an urgency to close the deal. I felt that there was too much back and forth and running around in circles. When a customer says that he is interested, the sales team needs to try to close the deal. There were too many people involved in the sales process.
Steve and everyone at Hendrick were wonderful and they all seemed very happy to help me out. I am pleased purchased and glad that I went to Hendrick. 🙂
Very quick and easy to work with. Had a wonderful experience from the start to the end. Very excited for our new vehicle. Highly recommend this place.
This is our second new VW purchase from Hendricks VW of Frisco. The sales and service have always been and continue to be above and beyond all expectations! Steve Niyogi did an amazing job accommodating our sale during this time. Ademir Cerimagic in finance handled all of our needs with ease including extending our warranty on our SportWagen. Kris Turney in service handled the SportWagen’s service that day and did an amazing job.
Awesome experience and thrilled with new ride. We started with an online chat and despite the social distancing, everyone at the dealership went out of their way to make the purchasing process easy.
Steve Nyogi was very helpful. He got everything ready for us over the phone. When we got there, there was little left to do but test drive and sign.
Steve was fantastic to work with and made the car buying experience simple and painless. Would recommend Steve and this dealership to anyone in the market for a new car.
Totally in love with my new car!!! First time new car buyer and the whole sales process was amazing. Steve was very thorough and patient in answering all my questions. Highly recommend Steve to help you with your car purchase. I look forward to going back to the dealership to enjoy all the extra benefits that come with owning a VW.
We walked in after looking at one other dealership and this by far to all the introductions and then meeting with Steve so was just amazing! We told him exactly what we wanted and the car needs, within 15 minutes he had it narrowed down to two cars and next we were test driving then signing. Steve was so personal and honestly not at all what I was expecting, just refreshing honestly! No hassle not this huge sales pitch, was courteous of our time and the best part he dropped my car off!! We will definitely be recommending him along with ...
Steve is really an eminent and determined guy to work with. He will walk you through each and every single step to a point that you comprehend the whole process and contented with your purchase .
We had a great, easy car buying experience at Hendrick. Steve was very helpful, honest, and knowledgeable through the process. Thank you, Steve! We love our new Atlas.
Steve was very straight forward and helpful. Greg was attentive and polite as well. Nice dealership. Thanks for the pleasant experience! Wouldn’t hesitate to buy from them again.
Steve was very knowledgeable about the vehicle and took his time to thoroughly answer all my questions. Great selection and great pricing. Easy purchase process with outstanding financing going on now. Highly recommend!
Steve was awesome! We would DEFINITELY utilize him again. He is very in tune with the vehicle we purchased. He was willing to help with questions quickly. He did not make me feel like he was being pushy to purchase either. It was overall a really good experience.
I have a great experience purchasing a car with Steve Niyogi. We're in the middle of the COVID-19 crisis and he and the dealership did everything to make sure the process was easy and very safe. No hard sell, just a pleasant, effort-free purchase. Re: the person who wrote the review about lease fraud - why would you not check the numbers on an over 30k purchase and how is that the dealership's fault? Perhaps they got a bad salesperson, but I definitely did not. Steve was absolutely great. I highly recommend salesman Steve Niyogi, Kalowa Samano in ...
The dealership agent went out of his way to help me getting best deal that I could afford and able to walk away owning a new car and joining the family. Thank Steve
Hendricks VW was a great dealership the salesman George Strong was great I definitely would recommend him for your next vehicle purchase! Thanks again George!
Liberman made the car buying process so easy!! I visited over 9 different dealerships and Hendricks had by far the best costumer service. So happy with my experience that I evened named my car after Liberman and may never buy elsewhere again!
We traveled 9 hours, all the way from El Paso to buy our new Atlas from them! We inquired via phone/online and we were taken care by Robert Fabian. He gave us a really good deal, A deal that is worth traveling 9 hours! He kept in touch with us through out the process and sent reminders the day before our travel to insure smooth transaction. On pick up day, all the documents were ready & waiting for us when we got there. The car was fully detailed and ready to go as well and we were out of the dealer ...
We just bought a VW Altas and love it! Steve Niyogi helped us through the purchasing process and was great! He also showed us all the ins and outs of the vehicle! Hendrick VEnis great!
Went to the dealership looking for a daily driver that was affordable and in budget. That's what i got. The down payment stayed in my range and the monthly payment was within the budget as well. Oh, the Finance department was no pressure and very informative.
Hendrick Volkswagen is the largest car dealer of Texas. They have a huge selection of Volkswagen. I was thoroughly impressed not only in the way they handled my request but also eased car buying process. We got a Tiguan SE from them which was priced well and better than any dealer offered in and around DFW metroplex. What I liked the most was the personalized attention that I received and the Robert Fabian spent time in not only getting us the car what we wanted but also the time that he spent in explaining the functions of the car after ...
We really appreciated our salesman , George Strong. Very knowledgeable, polite and a do what he says person. Very pleased. Excellent service. Thank you Pete Stucky
Last Saturday, I got my truck at Hendrick Volkswagen Frisco, I would like to say a very special thanks to George Strong, this guy is amazing! He new my credit was not great, but he treated me with kindness and respect! Went above and beyond and the deal happened! The whole time I was there I felt comfortable and did not felt pressure anytime! I’ll recommend Hendrick and specially George to everyone one I know that’s looking to buy a car! Great job George, and Hendrick, keep up the good work! 👏🏼👏🏼👏🏼😊😊
Mart Atkins is an honest dealer, hands down. He does not sugar coat or try to hide information. He was very helpful to my sister also!
I want to publicly acknowledge the professional attitude and exemplary service of Josh Cienfuegos! In August 2019, I purchased a 2014 VW Passat (from another dealership) with a six month MPP warranty. In October the EPC light began illuminating in the center console. Two weeks after my first oil change, an in-depth inspection revealed the balance shaft was damaged. The work was extensive, and a refurbished engine was required. Throughout the one-month ordeal, Josh proactively communicated all next steps, honored extending the terms of the dealership loner car, and worked diligently through all negotiations with MPP. I am grateful and so very ...
I worked with Marsh Patten. He is the bees knees definitely knows what he is talking about. Love how enthusiastic he is about VW’s. Wouldn’t have been able to get my golf without him. Come see this man for any of your car buying needs. He also makes house calls. Thank you again Marsh.
Worked with David Davidson, and as a sales professional myself, I loved how easy he made everything. I got a great vehicle (Tiguan SE) at a great price. He answered all my questions and had great follow up. I would be happy to send any friend or family member to him. Side note, the dealership was nice and everyone was friendly. Great environment there.
Ask for Steve Nyugi. He found me the car I wanted at a great price. And Mark Atkins made sure the buying experience was a good one.
Mark Atkins is amazing, this place is amazing. Gave me a great deal and had me to finance very quickly. Awesome place that treats vets very well and employs over 12 vets.
Over all experience was good staff seemed to work hard to get us a deal but I honestly would of picked a different dealership if I would have known they didn't offer GAP insurance anymore. Because it's not just one of those things you can just go out and buy unless you refinance your loan.
If you go to Hendrick Volkswagen of Frisco ask for LUIS! Best experience I've ever had purchasing a car!!! He did everything he could to make the process go by smoothly and painlessly.
We first started looking almost a year ago through JJ & Ricky. Throughout the past year, JJ always kept us in the loop when a car came in he thought we'd like. He was persistent but never pushy or overly aggressive. We finally found one we liked this past week. Nick & Adam assisted me with the test drive and also allowed us to take the car for the day to see if it was a good fit for us. JJ, Ricky, Adam & Nick were an incredible, informative, and caring team. Thank you! Jean & Mark H
My sales experience with George Strong was great. He made the process of buying my 2012 Volkswagen Passat easy. He was friendly from start to finish and went the extra mile to help me find the vehicle I wanted at an affordable price. Purchasing my new Passat was a great experience and I would have no hesitation recommending the Hendrick VW Frisco dealership, and George Strong in particular.
Ricky Bolanos knows what the word TEAM means! Service was closed, but Ricky helped us out in a time of need after we had my daughter's car towed into the shop after hours! Thank you Ricky!!
Came in to ask about the Early Lease Return program shown on their site, Robert Fabian not only helped explain how the program works but also helped me pick out the right vehicle that would keep my monthly payments where I was currently at (didn’t want to up my payments). He worked with Kevin Hatfield (GSM) they were able to get me approved with VW Credit with a really good interest rate. The whole experience was nice and smooth, there weren’t any hidden fees like VW McKinney tries to sneak in. (VW I was trading in was previously ...
I enjoyed buying a car again. Mark Atkins and Hendrick VW made the process of buying a car easy, pretty quick, and enjoyable. Mark’s honest approach, professionalism, and willingness to help me select & price a vehicle largely in-advance of going to the dealer was refreshing. Another dealer I tried to work with in-advanced forced me to jump through a ton of hoops including forcing me to come to the dealership before they give me a bottom line price. The other dealer didn’t take me serious or trust me with their bottom line price so I couldn’t ...
I had such a great friendly experience with all the staff I came in contact with and made it easy for me to buy. I was there probably 30 minutes when I made up my mind of what car I wanted.
We went in only for a test drive and because of that one drive, decided to buy on the spot. Many, many thanks to the amazing salesguy Steve Niyogi for making our experience such a pleasant & informative one!
I bought my 2017 Passat in late 2016. I was looking for an off lease 2014-2015, and they cut me such an awesome price straight out of the gate I went for the new one. My only issue was the stupid scent that permeates the entire showroom, and my salesman and finance manager brought the paperwork outside so I could make the deal. Had one minor warranty issue which was quickly resolved, and it was a tire, so nothing VW can do about that. They made it right so I’m happy. I’ve taken it there for all service and am ...
I leased a new Golf GTI Rabbit edition today from Henrick VW. I worked with Mark Atkins and John and found the whole experience to be excellent. I went to other dealerships before this one and they were the kindest by far. There were no "theatrics" or that stereotypical car salesman pressure from them. Everything was done quickly and were very accommodating to my busy schedule. It was a fantastic experience and I would have no hesitation recommending the Henricks dealership, Mark Atkins in particular.
I purchased a new Golf last week from Henrick VW. I worked with Mark Atkins and found the whole experience to be very good. Mark had reached out to me several times after I had expressed interest in a new VW. He was accessible on my schedule, showed me what I was looking for, gave a good presentation without pressure or "theatrics." It was a great experience and I would have no hesitation recommending the Henricks dealership, and Mark Atkins in particular.
Great dealership. Large inventory! We bought a 2019 Tiguan with Mark Atkins. He was very helpful and knowledgeable on VW’s. The buying process was very easy (no add-ons). We highly recommend Mark and Hendrick VW.
I highly recommend buying a car from Hendrick VW of Frisco for the no nonsense, straight forward and by far, the quickest negotiation of all time in the car buying industry. Shout out to Kevin Hatfield for this perfectly seamless experience. I would definitely recommend this location to all my friends and family. I just can't rave enough about it! Awesome work guys!
Mark Atkins and his trainee Cindy were absolutely a gem to work with. I’ll be sending his business card to others thanks to all the staff yesterday at Hendrick Volkswagen
I have had 5 Volkswagens and this was "hands down" the best purchase experience I have had. I received a same day appointment and was done with my purchase that day. Steve Niyogi and Elmer Basabel were professional and warm, excellent guidance through the financing and function of the vehicle. Oh, and the best selection of vehicles in the Metroplex, I got exactly the Tiguan I wanted..."Thank You" Hendricks Volkswagen of Frisco!
Car buying simplified! I just purchased a new Atlas from George Strong on Friday and love it. He was great at communicating and was patient with me as I sorted through all the options. He is very detailed and provides personalized service. I told him from the beginning I hated dealerships and he worked hard to change my perception. There are a lot of choices out there, George will clearly communicate and be transparent with you throughout the process. Go see him and you'll see!
Awesome with Ricky Bolonos. Ricky answered all our questions and gave us time to analyze what we wanted to do. He also made some very good suggestions that helped us decide.
Immediately entering the dealership, nostalgia of the Volkswagen culture enveloped me. The VW ATLAS is beautiful. The "Vibe of the Tribe" is here! Seek Steve!
Steve and the whole crew were great. I felt comfortable during the purchase process and I felt I got a fair price for a good car.
My husband and I cannot say enough positive things about the salesman Gary Abbe. We had to come into the dealership near closing time twice due to our work schedules and Gary was so kind and accommodating to our needs. He is easy to talk to and extremely kind. He went above and beyond to try to make us the best deal. I highly recommend working with him if you are looking for a vehicle.
Steve Niyogi was extremely helpful in our purchasing a relatively new Silverado pickup this week. He is definitely a very friendly and resourceful salesman for your company. Excellent service in all aspects of the sale including setting up the GPS system in the pickup so that we could travel through Dallas back to Houston. Thanks Steve !
David Davidson at Hendrick VW did a great job with us. Perfect balance of helpful information and assistance when we needed it, but never pushy or aggressive sales. Great communications and follow up - he does what he says he will do. Highly recommended!
The salesman Steve was good at helping to figure out what we wanted, was determined with following up. He tried again and again to help satisfy us with the purchase and details about the car and looked for ways to make it happen. The finance guy was fair and helpful to get us the best deal without pressure. Overall a good experience for us. The service was great. They really made us feel important and attended to us well. I would suggest helping customers understand the features of each model of VWs.
Very happy with our purchase! The service and the buying experience was excellent! I would definitely purchase from this dealership again. Steve was very helpful and answered all of our questions. I like that your dealership is open late on the weekdays. That is very convenient.
You guys were great! Great price and great service. I would suggest trying to speed up the whole buying cycle from start to finish but all in all it was excellent and very happy with my Jeep and the free car washes! Steve N. Is awesome! He can come work for my company anytime!
I definitely recommend this dealership! I went in to Hendrick after finding a great Passat in my price range online. Everything worked out seamlessly! My salesman Ademir and the finance team were so helpful, even gave me an extra free tank of gas. I'm very happy with the experience I had here st Hendrick VW.
The experience of shopping for a car was overall exciting. Ricardo Bolaños was the salesman, he was very helpful and was patient; always in a good mood, he was very knowledgeable about the cars, we never felt pressured to buy. Very professional!!
My husband and I went to Hendrick just to begin the search for a new car not expecting to make a purchase right away. We were helped by Ademir C. and we're blown away by his patience while we asked a million questions about our options. It was an easy decision to make our purchase same day. We were out in time for lunch in our Tiguan and very happy with our selection. We LOVE this vehicle! P.S. I would highly recommend asking for Ademir if you're looking for a salesman with patience and high knowledge of ...
I want to recognize Ricardo Bolanos for being an amaizing salesman, made everything super smooth, gave me everything I was searching for, keep it up guys, client for life
