Customer Testimonials
Google – Apr 11, 2019 ★★★★★
After visiting McKinney, Metro, and Clay Cooley, Hendrick in Frisco is THE ONLY dealership you should go to for your VW. Don’t waste your time with the other dealers in the metroplex. Hendrick doesn’t waste your time and are upfront with their pricing. No “dealer add-ons” bs, what you see is what you get. Even though you aren’t being charged for dealer accessories, Hendrick GENEROUSLY outfitted my car with tint, edge guards, and nitrogen-filled tires. These services at any other dealership would run upwards of $800. You seriously save some money by taking your business to Hendrick. Ademir and his financial man Mo took great care of me. They deserve recognition for their excellent service and attitudes. Even though I went in at closing time they still treated me as if I was any other priority customer. We ended up staying an hour past closing but I was still treated incredibly well. This is a dealer I wouldn’t hesitate to buy a car from again. I’m sure you won’t regret giving Hendrick VW a shot, because after lots of shopping around I truly believe they are the best VW in the metroplex. My only regret is that I should have came here first and not have wasted my time with the other dealers!
Fernando was perfect, he was able to get me in and taken care of quickly.
My experience with Hendrick VW was excellent. Both the sales consultant, Robert, and the business manager, Mark, were extremely helpful and considerate. They gave us prompt and accurate information, and were patient enough to address our questions. I appreciate the relaxed and comfortable manner in which the whole process was handled, which is counter to my experiences at other dealerships.
Dealership is wonderful and Greg Gansle is fabulous I recommend Greg highly as well as the dealership
Fernando was extremely helpful and clear about what maintenance the car needed! He went above and beyond with his service!
I recently bought a Tiguan and the whole process was smooth and fast. Robert was the sales rep and he really did a good job.
Corey was great. Everyone was very helpful. . Wasn’t a long process. Will be coming back! Thank you so much.”
Excellent service and experience! Ask for Darius ! The number one salesman , he’ll go beyond to help you get the vehicle you want
I had an extremely positive experience at Hendrick VW Frisco, and it was largely due to the assistance of Zhong. He was extremely friendly the entire time, and more than willing to spend the time going through every step of my purchase. He provided elite customer service, and I would definitely recommend Zhong and the entire Hendrick VW Frisco staff for your next purchase or service.
Zhong is really helpful. Have a good shopping experience with him. Definitely recommended to my friends.
Great experience at the Hendrick VW in Frisco. Robert Fabian made the process easy every step of the way, and fought for the monthly payment amount we were aiming at. It was truly a pleasure dealing with him.
Zhong was easy to work with. Felt ZERO pressure to purchase anything! Even in the finance department. Definitely Recommend!
Every time I’m here, I have a positive experience. They take good care of me. I’ve been coming back since I bought my vehicle in 2021, and without fail Fernando provides excellent service.
The service department is top notch. Fernando is always helpful, polite, professional and the best at his job! They always get my car in & out quickly and take care of us.
Great salesman Corey and service team rocks Josh ( Josue ) and Fernando always try to go above and beyond
Fernando took care of the issue I had on the vehicle and promptly recommended solution which resolved the issue. Awesome support. A+
Absolutely love this place. They have fixed everything in a timely manner and kept me up to date. Fernando has helped me out twice and he is spectacular. Won’t go anywhere else. 👍😃
Corey was great and very helpful and answered all our questions. The dealership was clean and bright, and process quick
Corey was extra helpful in finding is the perfect car. Will be seeing him for my next one
George strong was extremely helpful and explained all we need to know about a vehicle we were interested in. Go ask for George Strong at this particular dealership because he is knowledgeable about Volkswagens and really addressed our questions thoroughly. Thanks George for your time and patience!!
This is my second time purchasing a car from George Strong at Hendrick VW Frisco -- both times, he made the process easy and enjoyable. Highly recommend!
I am so happy with my experience at this dealership. I had so much fun.
We purchased a car with Zong. He was very helpful and made sure all our questions and needs were taken care of. Great Experience!
I am very satisfied with Hendrick Volkswagen and specifically George Strong. All questions answered and request’s responded to very well!!
Excellent service, very helpful sales man explain the details of the sale very knowledgeable on the car he was selling
This is the second time Fernando has been my service agent and he has been phenomenal both times. Fernando is personable, kind, knowledge and thorough. When I pulled in for my appointment, he met me car side and addressed me by name. I was waiting for my service at the dealership, he checked in on me mid service and went over the recommended/coming repair needs. Not that I look forward to needing car repairs, but will have no problem working with Fernando in the future. Great job and thank you, Fernando!
Pleasant buying experience from the moment I walked in. Zhang went above and beyond explaining every feature of my new Taos. Thank you!
Best experience ever! Our salesman, George Strong was excellent. Very friendly but professional and knowledgeable.
Thanks to Zhong, I had the best car purchasing experience I’ve ever had. He was professional but warm and friendly. He wasn’t pushy and let me come to my own decision. He also worked very hard getting me the best deal possible. Very happy! I wish all car salesmen were more like Zhong.
Friendly staff, conveniently located., clean service center, easy to make an appointment, convenient shuttle, and overall efficient service.
Zhong was the best, he is kind and helpful with the purchase process, he was always responsive and he secured the car from day one witch gave us a lot of peace.
This review is a month late, so I apologize. We were in the unfortunate position of having to get my Son a new car. We had spent about 3 weeks looking for cars, comparing safety features, price, service, etc. On a whim, we should up 45 mins before the store closing. We were greeted by Heather Zebrosky . I cannot tell you how much we appreciated her patience, knowledge, no pressure sales, and willingness to work with us to find the perfect car. Heather should have been going home to her young family that night. Instead, she stayed and sat with us until ...
Darius Hood did a great job helping us find the right vehicle. He is very knowledgeable and provided excellent customer service. The entire purchasing process from selection through delivery was great. I would highly recommend Hendrick VW and Darius Hood.
Every time I need anything, they take the best care of me! Recently, I was really concerned about some repairs I needed, and Fernando Gomez made me feel at ease right away and took care of everything with full transparency, and a great attitude.
Very quick service and prompt reply ok my issues. Fernando was very friendly as well.
GEORGE was such a pleasure to work with. Called me super promptly after a late night inquiry, which I really appreciated, because I was keeping an eye on their website for new arrivals. Organized the whole situation extremely professionally and got me in the new car within 24 hours at a good price. Also, shout out to Mark, my finance guy. You rock, man! Fantastic team here at Hendrick!
Professional, humble and a great person to work with. Serghei helped in getting us a new GLI which is a tough find. It was a haggle free purchase. Demonstrated deep knowledge and guided us through the entire process.
Darius was an awesome guy!! Really helped me not feel lost during my search for a new vehicle.
Had a great purchasing experience with Zhong at Hendrick's VW. There was no hard sell for add-ons and the dealership got me done and out quickly. Will buy there again if we do another VW. I would also like to share that the people I worked with talked very highly of the ownership and management of the dealership.
Zhong Ren was very professional. He maintains excellent communication and delivered on every promise made during the purchase of our sons first vehicle. Would definitely recommend!
Always a good service experience at Hendrick VW in Frisco. I’ve purchased two cars there and have used their service department for those two and another VW. Always fast and fair.
Paul has excellent customer service skills. He took the time out to show me different cars I was interested in along with all the features. The buying process went very smooth. Definitely recommend coming here shopping with Paul.
Besides the good deal I got on the ID4, it was a smooth and comfortable shopping experience. Zhong Ren was very helpful and went above and beyond (given they're currently very short staffing). No haggling, everything was quick and transparent. I think this should be the standard for car shopping. Unfortunately, not many dealership understand this.
I had a great experience at Hendrick Volkswagen thanks to George Strong, he was very helpful and knowledgeable in answering all of my questions. It is not often that I leave a dealership feeling heard and understood. I went into Hendrick as my second stop on my car browsing journey fully expecting to visit a few other dealerships after. However, George was able to meet all of my needs plus more and did not leave me feeling pressured. I felt confident and comfortable saying yes right then and there without hesitation. Thank you to Hendrick and George for providing incredible ...
The staff were all helpful and kind. I appreciated their clear communication and the comfortable waiting area.
Orlando Orio was very helpful and patient when I called about one of my service lights. He was able to accommodate my pick up and drop off time. Also, he was very helpful and resourceful when I had a question about a scratch that I wanted to have repaired. He was just as kind in person as he was over the phone!
I have never had a technician that updated me and told me every detail of what is going on with my vehicle other than Fernando Gomez. Fernando gave me a call once a day with a detailed update and the timeline of when the car would be completed. If you go the HENDRICK ask for Fernando and you will be taken care of!
Great customer service and people are very friendly. Clean place. I totally recommend this place.
Fernando Gomez greeted and executed my needs-efficient and knowledgeable He advised me of added needs-
Easy, professional , and great customer service. Fernando Gomez helped me from the first phone call to the time to pick up my vehicle. I always have a great experience and highly recommend.
Robert Fabian was a great salesman to work with. He was very patient in helping me get the car I wanted. Patrick in financing was just as patient. Was a pleasure to work with them both!
Fernando was extremely helpful, he provided updates and progress of services. Also took the time to review our Service Contract and what services are still available.
George was great to work with. Very professional and knowledgeable. I would definitely recommend him to my friends and family.
Even though we didn’t end up purchasing a VW vehicle, I would like to take this moment to appreciate all the help that George Strong provided during our visit to check on the ID.4 vehicle. George was super professional and explained every tiny feature of the vehicle he was demonstrating and he followed up to make sure if we had any questions. We ended up buying other brand vehicle but if I was to go back to Hendrick VW, I would definitely like to work with George in the future for any future needs.
Our sales person, Sergeigh was very easy to work with during the purchase. After the sale he was/ just as attentive to our needs. Thank you for all your help..
Great experience for my first car purchase! Robert F. was great and super helpful! Would definitely recommend
Hendrick Volkswagen has always treated us very professionally, and everyone there is always very friendly and accommodating.
The best service that I ever had, when you come here will know what I'm talking about, Ricardo Bolanos helps you to find exactly what you are looking for, gives you options and good prices, 100% recommended
Big thanks to Robert Fabian and Chris. Robert was so patient with us ensured we got what we want within our budget, we left satisfied. It was good working you sir. We love our VW so far.
I am a very satisfied and happy customer. I highly recommend Hendrick VW Frisco. Their service was great and Zhong, my sales agent was absolutely amazing! They all made the purchasing process real easy.
Paul G. took care of me from start to finish. Everyone at the dealership was professional and helpful throughout my car buying process.
Give these guys your business. When Nobody in the DFW had a GTI or would even let me test driven. These guys said YES. The reason is Zhong Ren. This is my type of salesman. Direct and Honest. No nonsense in style but warm and engaging. Looking for a VW or maybe you are not. See how far the brand has come and let Zhong take care of you.
George is the best! He was super helpful throughout the entire process and continues to check-in afterwards. This is my family’s third Volkswagen purchased from him and we would not go anywhere else!
This is the 3rd car I buy from Hendricks VW of Frisco, that says it all… Zhong provided excellent service, offered suggestions, and helped identify the best car for my needs/budget… not pushy, no BS, just what you need from a car salesman. Good purchasing experience, will continue coming as long as they keep it this way.
Robert and Josh were great at helping me find the perfect compact SUV for me. Josh made what can be a stressful car-buying situation into an enjoyable one. With Josh as the car salesman, this was the most I've ever laughed at a car dealership. He was relatable and did his best to work with me. Robert was able to seal the deal with ease and made sure that throughout the car sale everything went smoothly. Great experience at Hendrick Volkswagen Frisco! I've loved their dealership ever since my family member bought their car from there 5 years ago ...
Zhong Ren, sales consultant. Absolutely a partner in the ID.4 debacle that VW USA has put customers with reservations through. Zhong has been empathetic and proactive, although there was little he could do to fix the policies VW USA inflicted on its customers. i highly recommend that you seek out Zhong as your sales consultant at Hendrick VW. I will do so as soon as the ID.BUZZ opens for reservations. Mrs. Ren AND my own wife want one.
I worked with Zhong and had a straightforward experience. They were transparent about the price throughout the process
I contacted Mr. Zhong Ren, the sales representative at Hendrick Volkswagen Frisco. I was surprised on how professional and understanding was Mr. Zhong. We couldn't ask for a better service. He made our buying experience such a nice moment. I highly recommend Mr. Zhong Ren
Very professional team and taking time to explain every feature properly and the sales team will follow up with honest pricing
Thanks corey for being our salesperson. Even if we are buying or not he take the time to say hi and everything is good.
Corey assisted us and was very helpful. We are thinking of tradi g in our car and upgrading. Thanks
Robert Fabian is the absolute best to work with. He found me the car I ended up buying based on the criteria I had. He was super straightforward, honest, and didn't try to push me to buy, or spend more than I wanted to. Not the typical car salesman at all, he made the car shopping experience pleasant instead of a drag like it normally is. He answered all my questions, taught me everything there was to know about my new vehicle, and went out of his way to make sure it was ready for me super quickly. I 100% ...
Joshua Frank is very friendly and professional. Get the work done rapidly. Highly recommend this dealership and glad to work with Joshua.
Thank you Greg for taking care of my road hazard repair on my 2019 GTI. I have been so happy with the service I have received from Hendrick VW Frisco that I traded in my 2019 for a 2022 VW GTI. Bella Oboyski was my sales consultant and she did an amazing job by making the buying process an happy, enjoyable experience! Many thanks and hats off to the ENTIRE team at Hendrick VW Frisco,!! Keep doing what you’re doing because it’s working! 🙂
Fernando Gomez was amazing in taking Atlas service, he exceeded every expectation possible. thank you
I’m always happy with the service. Fernando Gomez is outstanding. I really recommend this place, great internet connection to work while waiting for the service.
We just purchased a 2023 iD4 from George Strong. This was the 2nd vehicle we’ve bought from Hendricks and George. They do a great job! Patrick in the finance department also did a fabulous job for us! We will continue to purchase our Volkswagen vehicle later from them.
Josh Frank is an all star service guy! He pays attention to the small things ,takes his time and knows things . He can even give you lawn advice and smells like roses ! A+++ 5star Josh Frank is the bomb .com. Car runs great and My lawn has never looked better Thank you
Greg is a superstar in the service department. On point suggestions and care! Thank you, looking forward to our next time in the dealership 😃.
Bella Oboyski at Hendrick VW was wonderful with our visit and helped us with the purchasing of the car.
Professional and efficient dealership, team was quick to respond and help as the process went on
I want to thank Ricardo Bolaños from Hendrick Volkswagen Frisco who sold me my first Volkswagen Passat, Black 2020 Pre Owned Certified. As a first time buyer I recommend Ricardo Bolaños, he was able to find me a great deal based on my needs and budget. He has a great welcoming personality. His effective communication and good sense of humor made the car buying process less stressful. He was very patience while explaining the characteristics of each car I was interested in. Ricardo is very knowledgeable, and he answered every question I had. Specially, in the buying process. He ...
This dealership and it’s staff are always professional and efficient with any services I need.
From my original purchase to my yearly service visits, service here has been top notch!
Robert Fabian provided amazing customer service. Purchased my son first vehicle and will continue to make future purchases with Robert.
It was an awesome experience. I was able to make to take my time without feeling pressure
Excellent customer service, I really do appreciate the way that Sergei Medushevski meetings the customer,I will definitely pass it to my friends. Besides we have come for service he again assist as with appointment and service advisor. Very pleased 😃
We decided to sell our vehicle back to dealership that we've bought it back in 2020 and contacted our sales person Serghei M. He was efficient and professional to provide us with great service and help, always taking care of us. We're planning to be back soon as we decide and ready to make another purchase from Hendrick VW of Frisco .
I purchased a pre-owned Lexus for my son at VW Frisco. This was the best car buying experience I have had in a very long time. SERGHEI was the BEST salesperson I have ever worked with. Serghei listened well to all my needs and helped me pick out the perfect car for my son. Patrick and Mark in the finance department were very professional and helpful. They had great warranty and tire / wheels packages even though I was buying a 22 Lexus. This store has a very friendly and upbeat vibe to it, nothing like your typical car dealership. Serghei has ...
Robert Fabian was incredibly friendly and professional! He was able to answer any question I had and went above and beyond expectations. I would gladly buy from Hendrick Volkswagen again.
Joshua Frank is the best! He’s always friendly and gets me out quickly. He’s been taking car of me and my Tiguans for over 5 years. He truly rocks!
Dealership is always clean and comfortable. The employees are friendly and efficient I do have to point out that the single reason I always bring my business to Hendrick is because of Fernando Gomes He is the ultimate professional. Always welcoming, incredibly knowledgeable and an all around great person! I trust his service advisements and my vehicle with him always and completely. Fernando is an assset to your dealership and the reason for my business. Outstanding and Five star reviews! Thanks.
Customer service was straightforward, quick, and done with bright smiles. Vehicle service provided according to schedule—with a complementary car wash too!
We had a great experience buying ID.4, George Strong was sales representative. He was awesome and through with each details about the car. George is an amazing person and he was very helpful.
Had my second car service with Joshua Frank and it was so smooth. He explained everything to me and gave good recommendations. He was on time as promised Second time working with Joshua and i would work with him any other time.
CHRISTIAN HERRERA made the purchase of my new vw very easy and in a professional manner
